Any order placed on the site www.all-ocean.com can be delivered to the following geographical areas :
• Metropolitan France > Chronopost
• Europe > Chronopost
• International (230 Countries) Chronopost
Different delivery methods
For deliveries in mainland France, you can choose one of the following delivery methods :
Chronopost relay point delivery
Delivery to a Chronopost relay point allows you to have your parcel at the Pickup relay of your choice the next day at 1 p.m. (provided you place your order before 10 a.m. on our All'Océan store). As soon as your package is dispatched by us, you will be notified by email and SMS. Once the parcel is in the Pickup relay, you have 7 days to collect your parcel.
Chronopost home deliver
Chronopost home delivery allows you to get your order to your home the next morning before 1 p.m. (provided you place your order before 10 a.m. on our All'Océan shop). The day before, the day of the shipment of the package, you will be informed of its dispatch by SMS and email which will allow you to follow the delivery of your package. Absent ? You can reschedule delivery on Chronopost tracking.
Delivery to your post office
We offer to deliver to the post office of your choice (without prior passage of your home postman). You will be informed of the availability of your package by e-mail and you will then have 10 working days to collect it. After this time, your package will be returned to us.
Delivery to an ALL'OCÉAN store
You can choose to have your order delivered to one of our stores ALL'OCÉAN offered for this delivery method. An e-mail informing you of the availability of your order will be sent to you and you will then have 10 working days to pick it up.
You will be asked for an identity document to collect your package in store as well as a signature of the delivery slip associated with your order. If you are unable to pick up your order in store, please note that you have the option of appointing a third party to whom your order will be delivered upon presentation of a copy of your identity document as well as a document signed by you certifying that you authorize him to withdraw the order.
Delivery in Europe and International
Deliveries of your orders in Europe and internationally will be provided by the Chronopost solution. An e-mail indicating the date and the estimated time slot of your delivery will be sent to you 24 hours before the first presentation. In case of impediment, you can reschedule it.
The All'Océan company is in no way responsible for delays in delivery or loss of packages via the subscribed carriers. In the event of a problem, you can contact us but also contact the carrier in question in order to make a complaint.
Personalized product: a personalized product requires a visit to our workshop, the delivery time therefore depends on the workshop schedule (10 working days maximum for shipping).
Participation in preparation, packaging and delivery costs
Delivery costs depend on the weight of the package and the destination.
For delivery in mainland France :
• Delivery to a Relay Point, post office, home (Chronopost solution): from €4.77 including VAT and Free from €80 of purchase in France
• Delivery to ALL’OCÉAN store: Free
Prices may vary depending on the carrier's price list update.
For deliveries of your orders in Europe and abroad :
• Delivery to your home against signature (Chronopost International solution) : prices indicated when placing your order depending on the destination and the weight of your package.
Delivery time for your orders
They take into account the order preparation time, the delivery method chosen and delivery times. All orders placed before 3pm are dispatched the same day, except for orders placed on Friday, Saturday and Sunday, which will be dispatched the following Monday, as well as orders placed on public holidays which will be dispatched the same day. next working day.
Delivery times are as follows :
- Chronopost: 3 to 5 working days, 10 a.m. or 1 p.m. the next day depending on the choice of delivery (subject to reservation)
- International: from 3 to 7 working days depending on the choice of delivery (subject to reservation)
- Delivery to All'Océan headquarters : Available immediately
Christmas periods : Due to weather conditions and a large volume of packages, certain delivery times may be extended by carriers (Colissimo, Mondial Relay, Chronopost). Any delays that may occur are inconveniences beyond our control and will not be the subject of a commercial gesture or a price reduction.
Your delivery addresses
From your customer account
To change your delivery address, log in to your customer account with your usual identifiers. Once connected, go to the “My addresses” section. You will find the delivery address currently entered there. To delete it, click on "Delete". To modify it, click on “Update” then modify the information directly in the form. To add a new delivery address, click on the "Add an address" button then complete the form. Remember to give it a different name from the address currently entered.
When ordering
After validating the summary of your basket and connecting to your customer account, you will be able to modify the delivery address entered when the creation of your customer account. To do this, click on the “Update” link in the “Your delivery address” box. You can also change your billing address in the dedicated box. Finally, you have the option of adding a new delivery address by clicking on the “add a new address” button. Once the delivery method has been chosen, you will no longer be able to modify your delivery address for the order concerned.
A problem with delivery ?
In the event of an abnormally long delay or if you have any doubts about the status of your order, do not hesitate to contact our Customer Service, either by the instant messaging module which is displayed at the bottom right of your screen, or by telephone at 02.97.30.18.02 on Monday to Friday, from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.
Any order shipped is systematically accompanied by the sending of a confirmation e-mail containing the reference and details of your order. At any time, you can follow its status by logging into your customer account under "History and details of my orders". To display the details of your order, click on the reference of the order concerned. If your order displays the status "order shipped", a clickable tracking number will allow you to follow its delivery.
Delivery by Chronopost takes place within the deadlines indicated below, notwithstanding any fortuitous event or force majeure which would delay delivery regardless of the brand's wishes. In the event that your package arrives late (only Chrono 13, Chrono 10, Relais 10 and Relais 13), Chronopost can only reimburse 50% of the shipping costs (on request) since the other 50 percent are considered due given that the package was still delivered (even if the delivery was delayed). In the event of reimbursement of transport costs, we will reimburse the same amount, i.e. 50% of the transport costs. All'Océan is in no way responsible for the delay if the package was shipped on time.
When collecting from a merchant or post office, the delivery service (Chronopost) will inform you by email as soon as your package is available at the selected collection point. Remember to check your email as well as your unwanted emails (SPAM) in the days following your order.
If unfortunately the package is lost by the service provider, please inform us so that we can open a complaint with Chronopost. A second parcel will only be sent if the parcel is found or declared lost by the service provider in order to avoid duplicate sending. If you would like a refund instead of another shipment, the same procedure applies.
Returns
Returned items must obviously not have been worn, retouched, washed, returned in their original undamaged packaging and bearing their original labels. Products that are returned, in particular incomplete, damaged, worn or soiled, will not be taken back.
Maximum return delay
You have a period of 14 days to exercise your right and withdrawal from the date of receipt of the package. You then have 14 days from the date of your right of withdrawal to return your item. The return conditions remain unchanged during commercial operations.
Return a product
To return your order, we offer two options: by Colissimo or Mondial Relay (less expensive). You have the choice of making your return to our head office or to our partner relay point. It is mandatory to accompany your return with the duly completed return slip. This can be found in your customer account, it must be completed online, specifying the reason of the return as well as the choice of obtaining a credit note or a refund. We recommend that you keep your proof of postage. Returning by Chronopost allows you to obtain a prepaid label. This solution is only available in the case of refund and not exchange. Shipping costs (plus) will be automatically deducted from your refund (the price depends on the number of items - weight - returned).
Adress for Colissimo returns :
ALL’OCÉAN
Returns Service
P.A. de Kermarquer
7 rue de la Drisse
56470 LA TRINITÉ SUR MER
FRANCE
Adress for Mondial Relay returns :
SERVICE LOCATION SUPER U
10 rue Villa
Direction déchèterie
56340 CARNAC
FRANCE
Refunds : The refund can be made in several ways: payline or on your credit card or by Paypal if you have chosen this method. Attention, on Paypal, fees set by the platform may be debited. Return costs are the responsibility of the customer. The credit note is valid for six months on the e-store from its date of issue, it is divisible and non-refundable.
When an order has been placed with a promotional code offering a discount linked to the simultaneous purchase of a predetermined number of items, the return of one or more items may have the effect of ending the discount when the number of items necessary for the application of the discount is no longer reached. The refund made will take into account that the discount is no longer applicable.
Exchange
If you wish to exchange a product, the procedure is the same as for a return. Generate your return slip and return the product. However, please tell us what size, color or model you would like to have in return (by email or via a note in the package). The return costs are always your responsibility, however, the costs of reshipping the exchange are covered by us. Note that for EU orders outside France, we send exchanges to a relay point, so please tell us the relay point you have chosen.
Orders outside the UE are not affected by exchanges. If you wish to return your order, we will issue a refund. If you would like another size, color or model, we recommend placing a new order.
Also note that personalized products are neither exchangeable nor refundable.
What to do if you can't print your return slip ?
If you have a problem or if you don't have a printer, you can write the following on free paper:
Last name, First name, telephone, address e-mail, number and date of the order, item(s) returned with their reference(s), their quantity(ies) and the reason(s) for the return.
What is the processing time for my return ?
You will receive a first email confirming receipt of your package at the warehouse and a second confirming the processing of your return.; The processing time is 30 days maximum, but we try to process your request within 72 hours of receipt of the package at the warehouse (excluding periods of commercial operations).
Are shipping costs refunded following a return ?
The delivery costs invoiced when your order is dispatched are not reimbursed in the event of a return, even if you exercise your right of withdrawal within 14 days. days from the date of receipt of your package. You will therefore have a partial refund of your order (the amount of the items).
Are return costs my responsibility ?
Return costs are your responsibility as indicated in our General Conditions of Sale. We advise you to keep your proof of postage. On the other hand, if you choose an exchange for example of size, the costs of reshipping the product will be at our expense.
Should I return my order in its original packaging ?
Items must be returned in proper packaging (see our General Conditions of Sale).
How does the right of withdrawal work ?
You have a right of withdrawal of fourteen (14) days following the date of receipt of your package to return all the products ordered without having to justify yourself, nor to pay penalties. In the event of withdrawal, the delivery costs (if you have paid any) will be refunded to you but the return costs will remain your responsibility.
This withdrawal must be notified by any means at your disposal:
- Either by telephone at 02.97.30.18.02, Monday to Friday from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.,
- Or by completing the withdrawal form available in your customer account, section "History and details of my orders'', to be sent by e-mail to the following address : contact@all-ocean.com
- Or by mail : All'Océan – P.A. de Kermarquer, 7 rue de la Drisse, 56470 La Trinité sur Mer – France
After notifying All'Océan of your withdrawal, you must return the products concerned within a maximum period of 14 days from of this notification, accompanied by the return form (to be completed online in your customer account, section "History and details of my orders" and to print) at our warehouse :
ALL'OCEAN
P.A. de Kermarquer
7 rue de la Drisse
56470 La Trinité sur Mer
FRANCE
All returned products, whether under the right of withdrawal or the "satisfied or refunded" guarantee, must not have been used, damaged, soiled or washed. They must be returned in appropriate packaging and accompanied by the duly completed return form.
Reimbursement of products linked to the right of withdrawal will be made within fourteen (14) calendar days from the date of notification of withdrawal or deferred to the day of receipt of the Products by All'Océan.
How do I get my invoice?
To get your invoice, all you have to do is log in to your customer account on our website www.all-ocean.com using your usual identifiers and find it in the section ''History and details of my orders''.
I ordered a personalized product but it was not shipped
All customizable items require passing through our embroidery and flocking workshop, therefore your order may not be shipped within the day. The shipping time for a personalized product depends on the workshop schedule and can take up to 10 working days maximum.