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Any order placed on the site www.all-ocean.com can be delivered to the following geographical areas :
• Metropolitan France > Chronopost
• Europe > Chronopost
• International (230 Countries) Chronopost
Different delivery methods
For deliveries in mainland France, you can choose one of the following delivery methods :
Chronopost relay point delivery
Delivery to a Chronopost relay point allows you to have your parcel at the Pickup relay of your choice the next day at 1 p.m. (provided you place your order before 10 a.m. on our All'Océan store). As soon as your package is dispatched by us, you will be notified by email and SMS. Once the parcel is in the Pickup relay, you have 7 days to collect your parcel.
Chronopost home deliver
Chronopost home delivery allows you to get your order to your home the next morning before 1 p.m. (provided you place your order before 10 a.m. on our All'Océan shop). The day before, the day of the shipment of the package, you will be informed of its dispatch by SMS and email which will allow you to follow the delivery of your package. Absent ? You can reschedule delivery on Chronopost tracking.
Delivery to your post office
We offer to deliver to the post office of your choice (without prior passage of your home postman). You will be informed of the availability of your package by e-mail and you will then have 10 working days to collect it. After this time, your package will be returned to us.
Delivery to an ALL'OCÉAN store
You can choose to have your order delivered to one of our stores ALL'OCÉAN offered for this delivery method. An e-mail informing you of the availability of your order will be sent to you and you will then have 10 working days to pick it up.
You will be asked for an identity document to collect your package in store as well as a signature of the delivery slip associated with your order. If you are unable to pick up your order in store, please note that you have the option of appointing a third party to whom your order will be delivered upon presentation of a copy of your identity document as well as a document signed by you certifying that you authorize him to withdraw the order.
Delivery in Europe and International
Deliveries of your orders in Europe and internationally will be provided by the Chronopost solution. An e-mail indicating the date and the estimated time slot of your delivery will be sent to you 24 hours before the first presentation. In case of impediment, you can reschedule it.
The All'Océan company is in no way responsible for delays in delivery or loss of packages via the subscribed carriers. In the event of a problem, you can contact us but also contact the carrier in question in order to make a complaint.
Personalized product: a personalized product requires a visit to our workshop, the delivery time therefore depends on the workshop schedule (10 working days maximum for shipping).
Participation in preparation, packaging and delivery costs
Delivery costs depend on the weight of the package and the destination.
For delivery in mainland France :
• Delivery to a Relay Point, post office, home (Chronopost solution): from €4.77 including VAT and Free from €80 of purchase in France
• Delivery to ALL’OCÉAN store: Free
Prices may vary depending on the carrier's price list update.
For deliveries of your orders in Europe and abroad :
• Delivery to your home against signature (Chronopost International solution) : prices indicated when placing your order depending on the destination and the weight of your package.
Delivery time for your orders
They take into account the order preparation time, the delivery method chosen and delivery times. All orders placed before 3pm are dispatched the same day, except for orders placed on Friday, Saturday and Sunday, which will be dispatched the following Monday, as well as orders placed on public holidays which will be dispatched the same day. next working day.
Delivery times are as follows :
- Chronopost: 3 to 5 working days, 10 a.m. or 1 p.m. the next day depending on the choice of delivery (subject to reservation)
- International: from 3 to 7 working days depending on the choice of delivery (subject to reservation)
- Delivery to All'Océan headquarters : Available immediately
Christmas periods : Due to weather conditions and a large volume of packages, certain delivery times may be extended by carriers (Colissimo, Mondial Relay, Chronopost). Any delays that may occur are inconveniences beyond our control and will not be the subject of a commercial gesture or a price reduction.
Your delivery addresses
From your customer account
To change your delivery address, log in to your customer account with your usual identifiers. Once connected, go to the “My addresses” section. You will find the delivery address currently entered there. To delete it, click on "Delete". To modify it, click on “Update” then modify the information directly in the form. To add a new delivery address, click on the "Add an address" button then complete the form. Remember to give it a different name from the address currently entered.
When ordering
After validating the summary of your basket and connecting to your customer account, you will be able to modify the delivery address entered when the creation of your customer account. To do this, click on the “Update” link in the “Your delivery address” box. You can also change your billing address in the dedicated box. Finally, you have the option of adding a new delivery address by clicking on the “add a new address” button. Once the delivery method has been chosen, you will no longer be able to modify your delivery address for the order concerned.
A problem with delivery ?
In the event of an abnormally long delay or if you have any doubts about the status of your order, do not hesitate to contact our Customer Service, either by the instant messaging module which is displayed at the bottom right of your screen, or by telephone at 02.97.30.18.02 on Monday to Friday, from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.
Any order shipped is systematically accompanied by the sending of a confirmation e-mail containing the reference and details of your order. At any time, you can follow its status by logging into your customer account under "History and details of my orders". To display the details of your order, click on the reference of the order concerned. If your order displays the status "order shipped", a clickable tracking number will allow you to follow its delivery.
Delivery by Chronopost takes place within the deadlines indicated below, notwithstanding any fortuitous event or force majeure which would delay delivery regardless of the brand's wishes. In the event that your package arrives late (only Chrono 13, Chrono 10, Relais 10 and Relais 13), Chronopost can only reimburse 50% of the shipping costs (on request) since the other 50 percent are considered due given that the package was still delivered (even if the delivery was delayed). In the event of reimbursement of transport costs, we will reimburse the same amount, i.e. 50% of the transport costs. All'Océan is in no way responsible for the delay if the package was shipped on time.
When collecting from a merchant or post office, the delivery service (Chronopost) will inform you by email as soon as your package is available at the selected collection point. Remember to check your email as well as your unwanted emails (SPAM) in the days following your order.
If unfortunately the package is lost by the service provider, please inform us so that we can open a complaint with Chronopost. A second parcel will only be sent if the parcel is found or declared lost by the service provider in order to avoid duplicate sending. If you would like a refund instead of another shipment, the same procedure applies.
Returns
Returned items must obviously not have been worn, retouched, washed, returned in their original undamaged packaging and bearing their original labels. Products that are returned, in particular incomplete, damaged, worn or soiled, will not be taken back.
Maximum return delay
You have a period of 14 days to exercise your right and withdrawal from the date of receipt of the package. You then have 14 days from the date of your right of withdrawal to return your item. The return conditions remain unchanged during commercial operations.
Return a product
To return your order, we offer two options: by Colissimo or Mondial Relay (less expensive). You have the choice of making your return to our head office or to our partner relay point. It is mandatory to accompany your return with the duly completed return slip. This can be found in your customer account, it must be completed online, specifying the reason of the return as well as the choice of obtaining a credit note or a refund. We recommend that you keep your proof of postage. Returning by Chronopost allows you to obtain a prepaid label. This solution is only available in the case of refund and not exchange. Shipping costs (plus) will be automatically deducted from your refund (the price depends on the number of items - weight - returned).
Adress for Colissimo returns :
ALL’OCÉAN
Returns Service
P.A. de Kermarquer
7 rue de la Drisse
56470 LA TRINITÉ SUR MER
FRANCE
Adress for Mondial Relay returns :
SERVICE LOCATION SUPER U
10 rue Villa
Direction déchèterie
56340 CARNAC
FRANCE
Refunds : The refund can be made in several ways: payline or on your credit card or by Paypal if you have chosen this method. Attention, on Paypal, fees set by the platform may be debited. Return costs are the responsibility of the customer. The credit note is valid for six months on the e-store from its date of issue, it is divisible and non-refundable.
When an order has been placed with a promotional code offering a discount linked to the simultaneous purchase of a predetermined number of items, the return of one or more items may have the effect of ending the discount when the number of items necessary for the application of the discount is no longer reached. The refund made will take into account that the discount is no longer applicable.
Exchange
If you wish to exchange a product, the procedure is the same as for a return. Generate your return slip and return the product. However, please tell us what size, color or model you would like to have in return (by email or via a note in the package). The return costs are always your responsibility, however, the costs of reshipping the exchange are covered by us. Note that for EU orders outside France, we send exchanges to a relay point, so please tell us the relay point you have chosen.
Orders outside the UE are not affected by exchanges. If you wish to return your order, we will issue a refund. If you would like another size, color or model, we recommend placing a new order.
Also note that personalized products are neither exchangeable nor refundable.
What to do if you can't print your return slip ?
If you have a problem or if you don't have a printer, you can write the following on free paper:
Last name, First name, telephone, address e-mail, number and date of the order, item(s) returned with their reference(s), their quantity(ies) and the reason(s) for the return.
What is the processing time for my return ?
You will receive a first email confirming receipt of your package at the warehouse and a second confirming the processing of your return.; The processing time is 30 days maximum, but we try to process your request within 72 hours of receipt of the package at the warehouse (excluding periods of commercial operations).
Are shipping costs refunded following a return ?
The delivery costs invoiced when your order is dispatched are not reimbursed in the event of a return, even if you exercise your right of withdrawal within 14 days. days from the date of receipt of your package. You will therefore have a partial refund of your order (the amount of the items).
Are return costs my responsibility ?
Return costs are your responsibility as indicated in our General Conditions of Sale. We advise you to keep your proof of postage. On the other hand, if you choose an exchange for example of size, the costs of reshipping the product will be at our expense.
Should I return my order in its original packaging ?
Items must be returned in proper packaging (see our General Conditions of Sale).
How does the right of withdrawal work ?
You have a right of withdrawal of fourteen (14) days following the date of receipt of your package to return all the products ordered without having to justify yourself, nor to pay penalties. In the event of withdrawal, the delivery costs (if you have paid any) will be refunded to you but the return costs will remain your responsibility.
This withdrawal must be notified by any means at your disposal:
- Either by telephone at 02.97.30.18.02, Monday to Friday from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.,
- Or by completing the withdrawal form available in your customer account, section "History and details of my orders'', to be sent by e-mail to the following address : contact@all-ocean.com
- Or by mail : All'Océan – P.A. de Kermarquer, 7 rue de la Drisse, 56470 La Trinité sur Mer – France
After notifying All'Océan of your withdrawal, you must return the products concerned within a maximum period of 14 days from of this notification, accompanied by the return form (to be completed online in your customer account, section "History and details of my orders" and to print) at our warehouse :
ALL'OCEAN
P.A. de Kermarquer
7 rue de la Drisse
56470 La Trinité sur Mer
FRANCE
All returned products, whether under the right of withdrawal or the "satisfied or refunded" guarantee, must not have been used, damaged, soiled or washed. They must be returned in appropriate packaging and accompanied by the duly completed return form.
Reimbursement of products linked to the right of withdrawal will be made within fourteen (14) calendar days from the date of notification of withdrawal or deferred to the day of receipt of the Products by All'Océan.
How do I get my invoice?
To get your invoice, all you have to do is log in to your customer account on our website www.all-ocean.com using your usual identifiers and find it in the section ''History and details of my orders''.
I ordered a personalized product but it was not shipped
All customizable items require passing through our embroidery and flocking workshop, therefore your order may not be shipped within the day. The shipping time for a personalized product depends on the workshop schedule and can take up to 10 working days maximum.
The entire site is protected by French and international legislation relating to intellectual property. All rights of reproduction are reserved. All the texts composing the pages of the site can not, in accordance with the article L122-4 of the code of the intellectual property, to be the object of any representation or reproduction, integral or partial, on any medium whatsoever , without the express prior authorization of All'Océan.
Publication Director
Patricia FEAT
Editor
ALL'OCEAN,
SAS with a capital of 38 112,25 €
Registered at RCS LORIENT under the number 401 482 674 000 33
Intra-Community VAT number: FR 04 401 482 674
The head office :
P.A. of Kermarquer,
7, rue de la Drisse
56470 La Trinité sur Mer
Tel: 02 97 55 74 20
E-mail contact@all-ocean.com
Photo credits
The photos posted on this site www.all-ocean.com have been realized by different people, whether in internal (s) or external (s) resource (s) and are broken down as follows:
- Photos produced in studio and some photos of atmospheres: Communication Service All'Océan
- Photos products worn and some photos of moods: Charlaine CROGUENNEC
- Illustration photos of the shop All'océan - Perros Guirec: Tourist Office Perros Guirec
- Illustration photos of the shop All'océan - Morgat: Tourist Office of Morgat
- Illustration photos of the shop All'océan - Pléneuf Val André: Sensation Bretagne, Photo / copyright © L'Oeil de Paco
- Illustration photos of the shop All'océan - Port Crouesty: Tour Office of the Gulf of Morbihan Vannes Tourism
- Illustration photos of the shop All'océan - Trouville: Tourist Office of Trouville sur Mer
Right of access and rectification
Personal information about you may be subject to automated processing. In accordance with the law n ° 78-17 of January 6th, 1978, you have a right of access to this information and, if necessary, the right of rectification, as well as a right of opposition to their conservation. If you wish to exercise this right, simply contact us at: ALL'OCEAN, P.A. de Kermarquer / 7, rue de la Drisse, 56470 LA TRINITÉ SUR MER.
Creation
B2W
1 bis Avenue Jules Vernes
44230 Saint Sebastien sur Loire
Accommodation
Alfa-Safety
15 rue Lamoricière
44100 Nantes
1 – General Provisions
These general conditions of sale (so-called GTC) apply as soon as you access the online store ALL'OCÉAN (www.all-ocean.com) or place an order to buy one or more products on the site www.all -ocean.com.
The GTC are concluded between, on the one hand, the SAS ALL'OCÉAN, on which the ALL'OCÉAN and Matelot Trophy depend, located in the Kermarquer PA, 7 rue de la Drisse, 56470 LA TRINITÉ SUR MER, Siret: 401 482 674 000 33 and, on the other hand, the user of the website, who makes a purchase on www.all-ocean.com, hereinafter referred to as "the customer".
Any order duly validated on the site www.all-ocean.com carries the total and without any reservation of the customer to the present general conditions of sale.
It is specified that the products that we sell are intended for a personal use of the buyer, which must not be in connection with the professional activity of this one (except professional access on the website). Any resale of our products is prohibited. As such, the attention of the buyer is drawn to the fact that the amount of his orders must not exceed the sum of 300 euros (all taxes included).
In addition, the same buyer can only place one order per day.
In case of suspicion of fraud, we reserve the right at any time to ask you for a proof of identity. Without cooperation of the buyer, the order will be considered void and the payment will be canceled.
The Customer declares to be at least 18 years old and have the legal capacity or to hold a parental authorization allowing him to make an order on the Site.
2 - Articles and products
www.all-ocean.com is a merchant website that sells clothing and accessories that meet the applicable European Union standards.
The online sale of the articles presented on the website of ALL'OCÉAN is reserved for Customers who reside in mainland France as well as on the whole territory of the member countries of the European Union and the United Kingdom or the following countries located in the Euro zone: ...).
The ALL'OCÉAN Company reserves the right to cancel the order:
- in case of identification of a product or price error on the website
- if the goods are unavailable or out of stock,
- in case of suspicion of fraud.
In the event of unavailability of the product once the order has been validated, the ALL'OCÉAN Customer Service will inform the customer by e-mail or telephone and the order will be automatically canceled.
The products offered for sale are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred regarding this presentation, the responsibility of www.all-ocean.com could not be engaged.
As such, it is specified that the site www.all-ocean.com, its contents and all the constituent elements are creations for which the mark ALL'OCÉAN is holder of the entirety of the intellectual property rights and / or has obtained exploitation rights, in particular copyright, design rights.
The photographs posted on the site www.all-ocean.com are as faithful as possible, but can not ensure a perfect similarity with the presented product, in particular as regards the colors. The image editing does not affect the quality of the products.
In this context, illustrations of products, whether texts or photos, do not enter the contractual field.
3 - Product prices
The prices are presented in euros (all taxes included), excluding shipping costs and any customs clearance costs (for deliveries outside the European Union). The tax included is the French VAT (Value Added Tax) at the rate in effect for the products concerned. If the VAT rate were to be changed, these changes may be reflected in the price of the items without the customer being informed.
Prices shown do not include shipping charges that are charged extra. These costs are made known to the customer before final confirmation of the order.
ALL'OCÉAN is not required to check and inform its customers of applicable customs duties and taxes. To know them, it is your responsibility to find out from the competent authorities of the country of delivery.
ALL'OCÉAN reserves the right to change prices at any time but agrees to apply the rates that have been indicated at the time of the order of the user.
The products remain the property of ALL'OCÉAN until the complete payment of the products.
Concerning the promotional offers, the company ALL'OCÉAN reserves the possibility of setting up such operations of the type balances, clearance sales, promotions, etc. over fixed periods of time for a variable duration.
In doing so, the ALL'OCÉAN Company will be in a position to interrupt and / or cancel the current promotional offers without the need to inform the customers in advance.
These promotional offers are not cumulative, especially with gift cards.
In addition, the promotional offers applicable on the Company's website may not be the same as the promotional offers applicable, if applicable, in the ALL'OCÉAN stores.
4 – Order
Order process:
Customers wishing to purchase an item from www.all-ocean.com use the following process to establish their order.
After having selected the size, and possibly the color, he clicks on the button "add to basket";
He then goes to the basket to check the specifics of his order (size, color, quantity, price), and continues by clicking on the button "order";
It then accesses the control tunnel comprising 4 steps (1- connection or creation of account, 2- the choice of the delivery address, 3- the choice of the means of delivery and the validation of the GTC, 4- the payment) .
Payment terms :
The customer pays online by credit card or PayPal account via a secure area (see article 5 below). He validates his order by clicking on the "Validate" button. This validation is worth selling and irrevocably binds the parties.
ANY ORDER CARRIED OUT ON THE ALL-OCEAN.COM SITE HAS A PAYMENT OBLIGATION
ALL'OCÉAN will acknowledge receipt of the order upon validation, by email.
Order by Internet + phone: you can choose articles on our website and call Customer Service on 02.97.55.74.20 to build your shopping cart and place an order. In accordance with the legislation in force and in particular articles L221-11 to L221-15 of the Consumer Code, you can give your consent to an oral order. Any order by phone will be payable only by credit card (Visa, Mastercard, credit card, American Express) and will be limited to 10 items maximum.
Before providing your bank details, you will have to validate the full acceptance of our Terms and Conditions reproduced on our website.
To get your invoice, all you have to do is log in to your customer account on our website www.all-ocean.com using your usual identifiers and find it in the section ''History and details of my orders''.
5 -Security of credit card payments
To ensure the security of payments, the www.all-ocean.com website uses secure payment services Citélis system of CMB (Crédit Mutuel de Bretagne) and those of PayPal. All your purchase transactions take place in a strict framework of confidentiality and encryption thanks to the SSL (Secure Socket Layer) protocol.
ALL'OCÉAN has no access to banking data. For this purpose, they will be asked again during a new transaction on the site. You are thus doubly protected against abuse and fraud.
When the order is validated, the payment request is routed in real time to the secure electronic payment manager Citélis or PayPal. The latter sends a request for authorization to the bank card network.
The electronic payment manager issues an electronic certificate that will be worth proof of the amount and date of the transaction, in accordance with the provisions of articles 1316 and following of the Civil Code in this respect, the dates and time of the server will be valid between the parties.
In all cases, the validation of the order is worth signing and express acceptance of all operations performed on the site.
In case of order to a country other than metropolitan France the customer is the importer of the products concerned. For all products shipped outside the European Union and DROM-COM, the price will be calculated exclusive of tax automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable.
These rights and sums are not the responsibility of ALL'OCÉAN. They will be the responsibility of the customer and are under his full responsibility, both in terms of declarations and payments to authorities and / or competent bodies of his country. The client is advised to inquire about these aspects with the relevant local authorities.
6 - Delivery
www.all-ocean.com undertakes to ship orders (for products in stock only) within 2 to 3 working days after receipt of the buyer's order and subject to validation of payment, to which is added the delivery time of the chosen carrier. The All'Océan company is in no way responsible for delays in delivery or loss of packages via subscribed carriers. In the event of a problem, you can contact us but also contact the carrier in question in order to file a complaint.
List of delivery areas
Any order placed on the site www.all-ocean.com can be delivered to the following geographical areas :
• Metropolitan France,
• Member countries of the Euro Zone*
• Overseas Departments and Regions.
*(Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden)
For a delivery in another country, we invite you to make a request to our sales department via the contact form.
Personalized product: a personalized product requires a visit to our workshop, the delivery time therefore depends on the workshop schedule (10 working days maximum for shipping).
Different delivery methods
For deliveries in mainland France, you can choose one of the following delivery methods :
Delivery to your post office
We offer to deliver to the post office of your choice (without first having your postman at home). You will be informed of the availability of your package by e-mail and you will then have 10 working days to collect it. After this time, your package will be returned to us.
Chronopost relay point delivery, before 10 a.m or 1 p.m
Delivery to a Chronopost relay point allows you to have your parcel at the Pickup relay of your choice the next day at 1 p.m. (provided you place your order before 3 p.m. on our All'Océan store). As soon as your package is dispatched by us, you will be notified by email and SMS. Once the parcel is in the Pickup relay, you have 7 days to collect your parcel.
Chronopost home delivery before 10 a.m or 1 p.m
Chronopost home delivery allows you to get your order to your home the next morning before 1 p.m. (provided you place your order before 3 p.m. on our All'Océan shop). The day before, the day of the shipment of the package, you will be informed of its dispatch by SMS and email which will allow you to follow the delivery of your package. Absent ? You can reschedule delivery on Chronopost tracking.
Christmas periods : Due to weather conditions and a large volume of packages, certain delivery times may be extended by carriers (Chronopost). Any delays that may occur are inconveniences beyond our control and will not be the subject of a commercial gesture or a price reduction.
Delivery to ALL’OCÉAN store
You can choose to have your order delivered to one of our stores ALL'OCÉAN offered for this delivery method. An e-mail informing you of the availability of your order will be sent to you and you will then have 10 working days to pick it up.
You will be asked for an identity document to collect your package in store as well as a signature of the delivery slip associated with your order. If you are unable to pick up your order in store, please note that you have the option of appointing a third party to whom your order will be delivered upon presentation of a copy of your identity document as well as a document signed by you certifying that you authorize him to withdraw the order.
Delivery to Euro Zone member countries
Deliveries of your orders in one of the member countries of the Euro Zone will be handled by the Chronopost International solution. An e-mail indicating the date and the estimated time slot of your delivery will be sent to you 24 hours before the first presentation. In case of impediment, you can reschedule it.
Participation in preparation, packaging and delivery costs
Delivery costs depend on the weight of the package and the destination.
For delivery in mainland France:
• Delivery to a Relay Point, post office, home (Chronopost solution): from €4.77 including VAT and Free from €80 of purchase in France
• Delivery to ALL’OCÉAN store: Free
For deliveries of your orders within one of the member countries of the Euro Zone :
• Delivery to your home against signature (Chronopost International solution) : prices indicated when placing your order depending on the destination and the weight of your package.
Delivery time for your orders
They take into account the order preparation time, the delivery method chosen and delivery times. All orders placed before 12 p.m. are dispatched the same day, except for orders placed on Friday, Saturday and Sunday, which will be dispatched the following Monday, as well as orders placed on public holidays, which will be dispatched the following working day.
Delivery times are as follows:
For mainland France:
- Chronopost: 3 to 5 working days, 10 a.m. or 1 p.m. the next day depending on the choice of delivery (subject to reservation)
- International: from 3 to 7 working days depending on the choice of delivery (subject to reservation)
- Delivery to All'Océan headquarters : Available immediately
You can consult our delivery and return conditions on our dedicated page.
Your delivery addresses
From your customer account
To change your delivery address, log in to your customer account with your usual credentials. Once connected, go to the "My addresses" section. You will find the delivery address currently filled. To delete it, click on "Delete". To modify it, click on "Update" and modify the information directly in the form. To add a new delivery address, click on the "Add an address" button and complete the form. Remember to give it a different name from the address currently filled in.
When ordering
After having validated the summary of your shopping cart and connected to your customer account, you will have the opportunity to modify the delivery address entered during the creation of your customer account. To do this, click on the "Update" link in the "Your delivery address" box. You can also change your billing address in the dedicated box. Finally, you can add a new delivery address by clicking on the "add a new address" button. Once the mode of delivery chosen, you will not be able to modify your delivery address for the order concerned.
Shipping problem ?
In case of abnormally long delay or if you have a doubt about the status of your order, do not hesitate to contact our Customer Service, either by the instant messaging module which appears at the bottom right of your screen, or by phone 02.97.55.74.20 from Monday to Friday, from 9h to 13h and from 14h to 17h30.
Any order shipped is systematically accompanied by the sending of a confirmation email containing the reference and the detail of your order. At any time, you can follow the status of it by logging into your account in the section "History and details of my orders". To view the details of your order, click on the reference of the order concerned. If your order displays the status '' order shipped '', a clickable tracking number will allow you to track its routing.
Order processing is from Monday to Friday (except holiday), within an average of 48 hours. At certain periods (especially during the season, Christmas, promotional offers), the processing time may be longer because of the greater number of orders to be processed.
It is necessary to add to this delivery period the transport times, the delivery of orders being ensured by the parcel service of La Poste.
The maximum delivery time, including transport, is 30 working days from the date of validation of the order, unless express contractual stipulation.
In all cases, the Customer automatically receives an e-mail informing him of the dispatch and the follow-up of his order. Each delivery will be deemed made as soon as the product has been made available to the Customer, by the postal service. The products are delivered to the delivery address indicated by the buyer.
Following many lost or stolen packages, we decided to stop the delivery of home parcels, without signature.
Delivery by Chronopost takes place within the deadlines indicated below, notwithstanding any fortuitous event or force majeure which would delay delivery regardless of the brand's wishes. In the event that your package arrives late (only Chrono 13, Chrono 10, Relais 10 and Relais 13), Chronopost can only reimburse 50% of the shipping costs (on request) since the other 50 percent are considered due given that the package was still delivered (even if the delivery was delayed). In the event of reimbursement of transport costs, we will reimburse the same amount, i.e. 50% of the transport costs. All'Océan is in no way responsible for the delay if the package was shipped on time.
When collecting from a merchant or post office, the delivery service (Chronopost) will inform you by email as soon as your package is available at the selected collection point. Remember to check your email as well as your unwanted emails (SPAM) in the days following your order.
If unfortunately the package is lost by the service provider, please inform us so that we can open a complaint with Chronopost. A second parcel will only be sent if the parcel is found or declared lost by the service provider in order to avoid duplicate sending. If you would like a refund instead of another shipment, the same procedure applies.
If you choose the STORE REMOVAL, the delivery is free, however the delays are longer: 3 to 6 days depending on the shop selected. (define if longer period or according to the period)
Please note that shipping costs are indicated before payment of your order when you choose your delivery method. Their amount varies according to the weight of your package and the delivery address and the delivery method.
In case of exceeding the delivery time by ALL'OCÉAN, the Customer may resolve the contract, by registered letter with acknowledgment of receipt to the following address: SAS ALL'OCÉAN, PA Kermarquer, 7 rue de la Drisse , 56470 LA TRINITÉ SUR MER, if, after ordering ALL'OCÉAN to effect the delivery within a reasonable additional period, ALL'OCÉAN did not execute within this period.
The contract shall be considered as resolved upon receipt by ALL'OCÉAN of the letter or writing informing it of this resolution, unless ALL'OCÉAN has been executed in the meantime.
When the contract is resolved under the conditions set out in the preceding paragraph, ALL'OCÉAN reimburses the Client for all amounts paid, at the latest within fourteen (14) days following the date on which the contract was terminated.
However, ALL'OCÉAN will be exonerated of all or part of its responsibility by proving that the non-performance or the bad execution of its obligation of delivery is attributable either to the Customer, or to the fact, unpredictable and insurmountable, of a third to contract, either to a case of force majeure.
7 - Right of withdrawal
If, for any reason, the customer was not satisfied with our products or wished to cancel his order, he has a period of FOURTEEN (14) days, from the receipt of the products or from the acceptance of the offer for services, to exercise the right of withdrawal without having to justify reasons or to pay penalties, except, where applicable, the cost of return.
If the period of FOURTEEN (14) days expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next working day.
To exercise this right, the Customer must send to ALL'OCÉAN, before the expiry of the aforementioned period and by registered letter with acknowledgment of receipt, a letter expressing without ambiguity its desire to retract and containing the elements to identify it. He may use for this purpose the withdrawal form attached to these general conditions of sale (to be provided), which he will send to the following address: "SAS ALL'OCÉAN, Return Service, PA Kermarquer, 7 rue de la Drisse , 56470 THE TRINITY ON SEA ». In all cases, the Customer must be able to prove that he has exercised his right of withdrawal.
In case of exercise of the right of retraction, ALL'OCÉAN reimburses the Customer for all the sums paid, as soon as possible and at the latest within fourteen (14) days following the date on which this right was exercised, including including shipping costs.
In the event of exercise of his right of retraction by the Customer, ALL'OCÉAN reimburses him for all the sums paid, as soon as possible and at the latest in the FOURTEEN (14) days following the date on which this right was exercised, subject to compliance by the Customer with the following conditions:
- Items must be returned in new condition, in perfect condition and in their original box, without being damaged, stained, washed, modified or worn (with the exception of the fitting), enclosing the original packaging and all accessories related to the products: labels etc ...
- Items must be returned within a maximum of fourteen (14) days from the date of dispatch of the letter mentioning the Customer's desire to exercise the right of withdrawal, to the following address: SAS ALL'OCÉAN, Customer Service , Kermarquer PA, 7 rue de la Drisse, 56470 LA TRINITÉ SUR MER, accompanied by the return slip included in your package and downloadable in your customer area and / or accessible directly via this page;
The Customer must keep proof of the deposit of the parcel. In the absence of this proof, no exchange or refund can be made in case of loss of the package.
Damaged, dirty or incomplete items are not returned.
Subject to compliance with the above conditions, ALL'OCÉAN will refund using the same means of payment as you used for the original transaction, unless you expressly agree otherwise; in any case, this refund will not incur any costs for the Customer.
All costs of returning the goods are the sole responsibility of the customer.
The exercise of the right of withdrawal above is excluded under the conditions of Article L221-18 of the Consumer Code and in particular with regard to the supply of goods made to the Client's specifications or clearly personalized. These are specifically the products manufactured and marketed by ALL'OCÉAN as part of the customization of products ordered by its Customers, which can not be taken back and / or exchanged because of their specific and personalized nature, making them unsuitable for resale.
8 - Exchanges and returns of product(s)
The Customer is required to verify the conformity of the Products received in execution of his order at the time of delivery or at the latest on the first working day following delivery.
Any anomaly concerning the delivery (damaged parcel, missing products, deteriorated products, products not conforming to the order), will have to be notified within the legal deadlines following the reception of the order. Concerning Chronopost, if the parcel is not delivered on time (before 1 p.m. the next day), you must inform us of this anomaly within 48 hours maximum. Beyond this period, we can no longer make a complaint to the carrier.
If you want to trade, you must follow the following procedure:
- In the "My Account" section, you can access your order history. Select the command containing the product to return.
- Check the box of the product in question and click on "generate a return" (see link to assign). Thus your request is sent to the Customer Service and will be validated within 48 hours of your request. Once your return request accepted, you just have to return the product (at your expense) so that we can redeem or refund. Returning by Chronopost allows you to obtain a prepaid label. This solution is only available in the case of refund and not exchange. Shipping costs (plus) will be automatically deducted from your refund (the price depends on the number of items - weight - returned).
The refund can be made in several ways : by payline or on your credit card or by Paypal if you have chosen this method. Attention, on Paypal, fees set by the platform may be debited. Return costs are the responsibility of the customer.
We offer three ways to return your items :
- By Colissimo or Chronopost to the address : SAS ALL’OCÉAN / Returns Service, P.A. de Kermarquer, 7 rue de la Drisse, 56470 LA TRINITÉ SUR MER
- By Mondial Relay at the address : SUPER U RENTAL SERVICE / 10 rue Villa, direction recycling center, 56470 LA TRINITÉ SUR MER
It is imperative that the products are returned in their original packaging and in perfect condition. Damaged, dirty or incomplete items are not returned.
The ALL'OCÉAN Company reserves the right to refuse the return of goods that have not been returned in accordance with the stipulations of these general conditions of sale.
The cost of return are the responsibility of the customer, unless the shop ALL'OCÉAN has delivered a damaged product or different from the ordered item (in this case we will provide a prepaid return label). Your credit is activated upon receipt of your return.
Orders outside the EU will not be subject to an exchange but to the issue of a credit note or refund. If you would like another size, color or model, we recommend placing a new order.
For exchanges concerning EU orders outside France, note that the package containing your exchange will be returned to you at a relay point. It is therefore important that you provide us with the chosen relay point.
Use your credit by placing a new order. When ordering, the amount of your credit is automatically deducted, shipping postage remains your responsibility regardless of the number of items ordered. The credit note can be used in several installments, in store or on the internet. The duration of a credit is 6 months, after this period, your credit will be lost.
If you want a refund, you must indicate it on your exchange form (create a link to the form), the amount of your item will be directly credited to your bank account. We use the service Citélis our secure payment partner or PayPal if your order has been paid by PayPal. a refund confirmation email is sent to you. The order can be refunded by check if the refund thereof is partial.
Also note that personalized products are neither exchangeable nor refundable.
9 - Nominative information and personal data
During the processing of the order, nominative data relating to the consumer are collected. Consumer information and data is required for order registration and tracking, sales and marketing management and relationship quality. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to improve and personalize the services offered by www.all-ocean.com.
As part of the General Data Protection Regulation put in place by the European Commission in May 2018, it is agreed that the Customer may, at any time, modify his data. Heading "my account / my information.
The customer can also ask for the total deletion of his account and his data, on our site as well as on our cash register, by simple e-mail or telephone.
The data we record will never be given, rented or sold to a third party.
This computer processing set up by the company ALL'OCÉAN has been the subject of a regular declaration with the CNIL, bearing the number XXX. In accordance with the laws n ° 78-17 of January 6, 1978 and n ° 2004-801 of August 7, 2004, the consumer has at any time a right of access and rectification of these data on simple request sent by mail to the Company, by writing to SAS ALL'OCÉAN, Customer Service, PA de Kermarquer, 7 rue de la Drisse, 56470 LA TRINITÉ SUR MER.
A charter of personal data is at your disposal on (link to charter personal data)
For any question, do not hesitate to contact us at contact@all-ocean.com
10 - Liability - Warranty
products sold by ALL'OCÉAN benefit:
- The legal guarantee of conformity:
Article L217-4 of the Consumer Code:
"The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or has been carried out under its responsibility.
Article L217-5 of the Consumer Code:
"To be in conformity with the contract, the property must:
1 ° Be fit for the usually expected use of a similar good and, where appropriate:
- correspond to the description given by the seller and possess the qualities that he has presented to the buyer in the form of a sample or a model;
- present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted. "
Article L217-12 of the Consumer Code:
"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. "
- The legal guarantee against hidden defects:
This hidden defect must come from a defect of material, design or manufacture affecting the delivered products and rendering them unfit for use.
Article 1641 of the Civil Code:
The seller is bound by the guarantee by reason of the hidden defects of the thing sold which renders it unsuitable for the use for which it is intended, or which diminish the use so much that the buyer would not have acquired it, or would have given a lower price, had he known them. "
The action resulting from hidden defects must be brought by the Customer within two years from the discovery of the defect.
Any warranty is excluded in case of misuse, negligence or lack of maintenance on the part of the customer, as in case of normal wear of the property, accident or force majeure.
11 - Intellectual property and competition
All the elements of the site www.all-ocean.com, contents and visuals, are protected by the copyright and are the exclusive property of the brand ALL'OCÉAN.
ALL'OCÉAN owns or has the rights to use all the elements that make up the website, such as trademarks, logos, texts, photographs and images, graphics, video, sound and animation data, software, source codes, databases of data.
The Customer has the authorization to view the website and use the elements that compose it only in a personal and private, for the strict needs of the consultation of said website, excluding any viewing or dissemination public.
Any reproduction, representation, distribution or exploitation of any nature whatsoever and by any means whatsoever of any of the abovementioned elements, without the prior written authorization of ALL'OCÉAN, is strictly prohibited and constitutes an act of counterfeiting sanctioned by the Code of Intellectual Property.
The reproduction authorization granted to the Customer is only in digital form for the purpose of consulting the website and viewing the pages opened by the Customer's browser software.
The printout of any element of the website is authorized for the purposes of private copying, for the exclusive use of the copyist within the meaning of Article L. 122-5 of the Code of Intellectual Property.
The user who has a website for personal use and who wishes to place, for personal use, on his site a simple link directly to the home page of the site www.all-ocean.com, must first solicit the authorization of the mark ALL'OCÉAN. It can not be in this case an implicit agreement of affiliation.
In any case, any link, even tacitly authorized, must be removed on simple request of the brand ALL'OCÉAN.
12 - Use of the website
The Customer is informed and aware that it is his responsibility to protect his technical equipment and make any backups of his data. He is thus solely responsible for the use he can make of the service and the Product provided by ALL'OCÉAN.
ALL'OCÉAN makes every effort to offer its customers functional and verified tools.
Thus, ALL'OCÉAN can not be held responsible for any inconvenience or damage inherent to the use of the Internet, errors, lack of availability of features, a break in service, external intrusion or the presence of computer viruses.
13 – Customer Service
For any question or information, the Customer may contact ALL'OCÉAN either by completing the form for this purpose on the website, or:
• By telephone: 02 97 55 74 20, Monday to Friday, from 9 am to 6 pm;
• By e-mail: contact@all-ocean.com;
• By mail: SAS ALL'OCÉAN, Customer Service, P.A. of Kermarquer, 7 rue de la Drisse, 56470 LA TRINITÉ SUR MER;
14 - Mediation
In accordance with Ordinance No. 2015-1033 of August 20, 2015 and Decree No. 2015-1382 of October 30, 2015 relating to the mediation of consumer disputes, the consumer client has the right to make free use of a mediator of the Consumption in view of the amicable resolution of the dispute which opposes it to ALL'OCÉAN since the litigation related to the consumption could not be settled amiablement and directly with her.
The mediator to contact is:
The West Brittany Mediators Association (AMBO)
Bar Association - 37, rue Gambetta 56100 LORIENT
Such. 02.97.64.87.87 - 06.71.90.24.25
E mail: ambo.mediation@gmail.com
The referral to the mediator must be carried out by sending a postal letter or by e-mail to the coordinates indicated above.
Legal fees or other advice are the responsibility of the client.
In the absence of an amicable settlement of the dispute, the rules of jurisdiction of the Code of Civil Procedure shall apply in accordance with the provisions of Article 22 of the GTC.
15 - Applicable Rights / Jurisdictions
The language of these general conditions of sale is French. These General Terms and Conditions of Sale are exclusively governed by French law.
In case of dispute over the interpretation, exclusion or validity of these Terms and Conditions of Sale, an amicable solution will in any case be sought before any legal action. If the dispute continues, each party may initiate any useful procedure before the competent courts under the conditions of common law.
16 – Force majeure
Aucune des parties ne sera tenue pour responsable envers l'autre ni ne pourra être considérée comme ayant violé le contrat si elle est empêchée ou retardée dans l'exécution de ses obligations pour cause de force majeure.
Cases of force majeure are events which are beyond the control of the party concerned and which it can not reasonably be expected to provide, insofar as their occurrence makes the performance of its obligations more difficult or more expensive. It will also be the same in all circumstances, even if they do not fall within the above definition, including cases of war, explosion, acts of vandalism, riots, popular movements, acts of terrorism, machine breakage, fire , storm, water damage, strike, lockout, acts of government, embargo, shortage of raw materials, changes in the regulations applicable to these terms and conditions or the Product subject of the contract.
If applicable, ALL'OCÉAN will notify the customer by any means of the occurrence of such a fortuitous event or force majeure within THREE (3) working days from the date of occurrence of the event and delivery will be postponed on a date when the event of force majeure ceases without the Customer or ALL'OCAN being able to demand any compensation from the other party.
If the event of force majeure exceeds a duration of FOUR (4) weeks, each party will be able to resolve the contract by registered letter with acknowledgment of receipt. ALL'OCÉAN will then refund to the Customer the amount of the deposit paid to him.
Paiement sécurisé
Notre paiement sécurisé
Avec SSL
Avec Visa/Mastercard/Paypal
A propos de ce service
Personal data charter
The owner of this site is: SAS - ALL’OCEAN
P.A de Kermarquer – 7, rue de la Drisse 56470 La Trinité sur Mer
VAT number: FR 04 401 482 674
R.C.S 401 482 674 000 33
Company share capital: € 38,112.25
You can contact us :
- By phone: 02 97 55 74 20
- By e-mail: communication@all-ocean.com
- Via our Contact form
Personal data protection policy
ALL’OCÉAN data protection regulations (GDPR):
- We collect your consent in a transparent and explicit manner in order to collect your personal data.
- We give you full access and portability of the data collected by our data controller. These are your rights and we respect them.
- We give you the possibility of erasing at any time, and under certain conditions, your personal data held by our company. You can choose to delete your entire profile or some of your data.
- We are committed to protecting your personal data, respecting your rights and your freedoms. For this we minimize access to your data. Only authorized persons can access it. We keep access information to server resources in a very secure way with strong passwords, an application in HTTPS with non-fallible ciphers and the use by our hosting provider, of software adapted to the conservation of passwords by encryption.
- In the event of a data leak, we assure you to keep the CNIL (which is the competent supervisory authority) informed within 72 hours. We also undertake to notify the incident to the persons concerned within 30 days of the facts.
What personal data do we collect?
When browsing the www.all-ocean.com site, ALL’OCÉAN may collect personal data about you. This is particularly the case when you use our site to:
- consultation of the pages of said site,
- the creation of a customer account,
- validation of a purchase,
- the contact of our Customer Service,
- subscription to our newsletter.
Personal data includes in particular:
- personal data: surname, first name, date of birth, delivery and billing address, telephone numbers, e-mail, username and password for your account, purchase history (s),
- electronic identification data available on or from your connection device, such as "cookies".
These data are generally insufficient on their own to identify you by name.
What is your personal data used for?
ALL’OCÉAN collects your personal information in order to provide each user of our online store with a secure, optimal and personalized user experience. The collection of personal data may intensify as the user makes more intensive use of the site and our associated online services. ALL’OCÉAN reserves the right to suspend or cancel certain operations if data is missing, incorrect or incomplete.
Through the site, ALL’OCÉAN processes data concerning you which is necessary for the following purposes:
- Processing and monitoring of orders placed on the site,
- Access to certain functionalities of the site (creation of wish list and basket, private access to our private sales and other promotional offers)
- Processing of messages addressed to our Customer Service,
- Management of our loyalty program and our commercial entertainment program,
- Management of your newsletter subscription for marketing and commercial purposes,
- Conducting surveys to improve your customer satisfaction,
- Realization of anonymous statistics on the use of the site to improve your user experience and / or solve technical problems.
- Creation of personalized marketing campaigns and sending of newsletters if, and only if you have expressly accepted it. In this case, you are free to withdraw your consent at any time.
The user always provides the personal data himself and can therefore exercise a certain degree of control over it. If certain data is incomplete or apparently incorrect, ALL’OCÉAN reserves the right to temporarily or definitively postpone certain expected operations.
Who accesses your personal data?
ALL’OCÉAN shares your personal data with:
- ALL'OCÉAN internal teams for the purposes described above: marketing, sales, logistics and accounting.
- Third-party service providers processing personal data on behalf of ALL'OCÉAN for: hosting, administration and management of your data, order delivery, sending of e-mailings, statistical analyzes of site traffic as well as for the administration of certain services and functionalities. When we use the services of third-party service providers, we conclude contracts which require them to implement the appropriate technical and organizational measures to protect your personal data.
- Other third parties insofar as this is necessary to: comply with a judicial, administrative request or the application of a law; prevent illicit use of our Site; defend ourselves against claims by third parties; and provide our assistance in fraud prevention.
Regardless of the conditions defined above, ALL’OCÉAN does not transmit your personal data without your prior agreement to share this information.
How long do we keep your personal data for?
We keep your personal data for a period that does not exceed the time necessary for the purposes for which they were collected, in accordance with the provisions of the commercial code:
- Management of orders, deliveries and invoicing: 5 years
- The management of our customers and prospects file for commercial prospecting purposes: 3 years
- The management of our newsletter: up to your unsubscribe request
- Cookies: 6 months
How do we protect your personal data?
ALL’OCÉAN has implemented technical and organizational security measures to preserve the confidentiality and security of the personal data processed and thus prevent it from being distorted, damaged, destroyed or from unauthorized third parties having access to it.
ALL’OCÉAN does not, however, control all the risks linked to the functioning of the Internet and draws the attention of internet users to the existence of possible risks inherent in its use and functioning.
How are you informed of the personal data we collect?
When you use our site, we will provide you with the necessary information in good time and obtain your consent in certain cases, before collecting your data.
Your consent can also be collected in our stores during your purchases.
In the event of an update of our personal data protection charter, we will publish information concerning these modifications on our site.
What are your rights over your personal data?
You have the right to access, rectify and delete personal information about you, as well as the right to object to the processing of this data, which you can exercise at any time by sending an e-mail to the 'following address: communication@all-ocean.com or a letter to SAS ALL'OCÉAN - Legal Department - PA of Kermarquer - 7, rue de la Drisse - 56470 LA TRINITÉ SUR MER. All requests must be accompanied by proof of identity.
You can also oppose the receipt of our communications by e-mail or SMS by clicking on the unsubscribe link or by following the unsubscribe instructions included in our messages.
COOKIES MANAGEMENT
What is a cookie ?
A cookie is a text file that can be saved by your browser in a space dedicated to the storage of the device used to consult a web page.
What are cookies used for?
When you use our site, ALL'OCÉAN informs you that we use cookies to collect data from your browser: IP address, country, device used, browser, language, operating system, behavior on our site (pages visited , clicks, purchases, newsletter registration, account creation, connection hours).
The purpose of the cookies set is:
- to facilitate your navigation on the site: by adapting it to the display preferences of your connection device (language, resolution, etc.); by memorizing the access information to your account and the other information that you have chosen to save (basket, wish list);
- to implement security measures, for example when you are asked to connect again to content or a service after a certain period of time;
- to produce global statistics on the use of the Site (pages visited, user journey), allowing us to improve your experience on our Site.
The cookies we use have a lifespan of 6 months, in accordance with the provisions of the Commercial Code. Third parties, such as Google or Facebook, may also collect data from your browser. The processing of these data by these third parties is subject to their own personal data protection charters.
How to manage cookies?
You have several options for managing cookies.
You can choose to be alerted to each cookie issued, before it is saved on your device; or you can refuse all cookies issued, either systematically or according to their issuer.
Please note, if you refuse the registration of cookies on your device, or if you delete those that are registered there, you will no longer be able to benefit from all the features offered by our site.
To manage your cookies, you must access the settings of your internet browser on each of your devices. As each browser is different, we recommend that you check the “Help” menu of your browser to understand how to modify the setting of cookies.
A question ?
If you wish to send us your comments or if you have questions or concerns, or if you wish to exercise your rights relating to your personal data, we have put a help page online (link to create to CGV) where you can contact our data protection officer at the following address: communication@all-ocean.com We will respond as soon as possible, at the latest one (1) month after receipt of your request.
This personal data protection charter was updated on 05/27/2019.